FAQs
General Asked Questions
1. What’s the shipping cost?
We offer free shipping in the US on all orders over $50. For orders under $50, the average shipping cost is $4.50 to any state in the US. International shipping costs will vary depending on the destination.
2. When will I receive my products?
Orders are shipped from our fulfillment center within 4-6 business days. Delivery typically takes 1-5 business days after shipping. If you place your order on a Monday, you can expect delivery by Friday, provided everything goes smoothly.
During holiday seasons or periods of high demand, delays may occur. We appreciate your patience and understanding as our small team works hard to meet your expectations.
3. What’s your refund policy?
If a product arrives damaged, we will automatically ship a replacement or issue a full refund. If you cancel a non-subscription order before it is confirmed for shipment, you will receive a full refund.
For subscription-related cancellations, please refer to our subscription policy in the footer of the website.
4. How can I cancel my order?
Orders can be canceled before they are confirmed and prepared for shipment. Once you receive an email with a tracking number, the order cannot be canceled. For more details, refer to our shipping and refund policy in the footer.
5. Where are the products manufactured?
All SharkSupp products are developed and manufactured in the United States in collaboration with FDA-certified and approved supplement manufacturers that adhere to the highest GMP standards.
6. Can I track my order?
Yes! Once your order is confirmed, we’ll send you an email with a tracking link to keep you updated on your shipment.
7. Do you ship internationally?
Yes, we offer international shipping. Shipping costs vary based on the destination country. Please note that customers are responsible for any customs duties or taxes incurred upon receipt of the order.
